Member Engagement Associate

Greater Burlington YMCA•Burlington, VT

3d•Onsite

About The Position

Are you a friendly and outgoing individual who loves connecting with people? The Greater Burlington YMCA is looking for part-time Member Engagement Associates to provide exceptional service, build relationships, and create a welcoming atmosphere for all members and visitors. As part of the Y team, you’ll be part of a diverse and mission-driven organization dedicated to nurturing youth, promoting healthy living, and fostering social responsibility. Join us and make a difference every day! Schedule and Location: This position is at our 298 College St facility in Burlington, VT. Why You'll Love This Job: Make an Impact: Help create a welcoming and supportive environment for all Y members. Build Connections: Engage with members, program participants, and visitors. Enjoy Y Benefits: Free Y membership, program discounts, and access to training opportunities. Work in a Positive Environment: Be part of a team that values Caring, Honesty, Respect, and Responsibility.

Requirements

Excellent customer service skills with a friendly and professional attitude.
Strong problem-solving abilities and a willingness to help members efficiently.
Reliable, dependable, and flexible in meeting the needs of the facility.
Basic cash handling skills.
Commitment to the Y’s core values: Caring, Honesty, Respect, and Responsibility.

Responsibilities

Welcome & Assist Members: Greet all members and visitors, ensuring they feel comfortable and valued.
Manage Memberships: Assist with new memberships, renewals, and general account management.
Provide Information: Answer questions about YMCA programs, classes, and facility offerings.
Give Facility Tours: Guide prospective members and highlight the benefits of joining the Y.
Handle Transactions: Process payments, troubleshoot system issues, and manage basic cash handling.
Answer & Direct Calls: Provide prompt and helpful phone assistance.
Maintain a Clean & Organized Space: Ensure the front desk and surrounding areas remain welcoming and tidy.
Resolve Member Concerns: Address questions or issues in a friendly and professional manner.
Support Daily Operations: Assist with additional tasks as assigned to enhance the member experience.