Member Engagement Coordinator

American Society of Clinical Oncology•Alexandria, VA

15h•Hybrid

About The Position

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care. ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. To learn what it’s like to work at ASCO, click here . Total Rewards: At ASCO, we offer a competitive and comprehensive total rewards package. Our compensation philosophy and structure ensure that pay remains market-based, tied to performance, and aligned with our core values. The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate's experience, training, and specialized skill sets. In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more! Who we are looking for: ASCO has a new and exciting opportunity for a Member Engagement Coordinator to join our team! In this role, the Member Engagement Coordinator will support our Communities of Practice, coordinate online engagement activities and events, and contribute to member onboarding, recognition, and retention initiatives—all while helping create a meaningful experience for ASCO members. If you are highly organized, passionate about building strong professional communities, have strong communication and relationship-building skills, and enjoy creating engaging member experiences, we would love to hear from you! This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters and be available to work onsite as business needs require.

Requirements

Bachelor’s degree in business administration, marketing, communications, or related field or equivalent years of experience.
1 - 3 years of prior professional experience, or a combination of internship and professional experience.
Understanding of virtual communities.
Proficiency with professional online community platforms (e.g., Higher Logic).
Proficiency working with Microsoft suite products.
Excellent communication skills, including written with ability to clearly convey and receive information
Strong interpersonal skills with an ability to engage professionally with volunteers and members
Strong organizational skills and high attention to detail
Ability to work well both independently and collaboratively in teams with high accountability
Technically savvy and able to adapt to new systems quickly
Analytical skills and critical thinking skills with ability to anticipate solutions and next steps.
A positive/can-do attitude and comfortable with ambiguity in a fast-paced environment.
Strong customer service mindset and relationship building skills.

Nice To Haves

2 years of professional experience in customer/member support, community coordination, event planning, or marketing communications.
Prior experience in a non-profit, professional association, or membership-driven organization.
Familiarity with online community management platforms (e.g., Higher Logic / myConnection) or social media engagement strategies.
Experience supporting member engagement, retention, volunteer or recognition programs preferred.
Solid project management abilities; adept at prioritizing and managing multiple projects simultaneously.
Exposure to CRM or Association Management Systems (AMS) (e.g., Salesforce, Personify, Fonteva).
Experience assisting with member onboarding, retention campaigns, or volunteer recognition programs.

Responsibilities

Coordinate Communities of Practice.
Foster increased engagement in Communities of Practice, facilitate content creation and dissemination, and coordinate with internal teams to enhance the member experience.
Assess and improve community activities.
Grow community engagement and conduct regular evaluations using member feedback and engagement metrics.
Maintain relationships with community leaders to foster active participation and ownership.
Plan and execute community events.
Support virtual events, webinars, and meetings to encourage member engagement and professional networking.
Provide community feedback to stakeholders .
Observe and present community trends and recommendations for improvements with the member engagement team to drive business success and content creation within the myConnection platform.
Facilitate member engagement initiatives.
Enhance the Trainee to Early Career member experience and retention.
Analyze member engagement.
Monitor member engagement trends and assist in analyzing trends for insights to increase engagement in ASCO programs.
Nurture new member onboarding.
Ensure new members are welcomed and engaged in programs and topics of interest to provide immediate value.
Coordinate member recognition initiatives.
Assist with FASCO point inquiries, participation tracking, transcript support, and follow up related to recognition and engagement programs.
Support member retention programs.
Coordinate renewal communications, campaign follow up, and member outreach activities as needed.