Member Education Coordinator

Ontario Nurses' Association•Toronto, ON

About The Position

The Ontario Nurses' Association (ONA) is Canada’s largest nurses’ union, representing 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates. ONA's mission is to defend the rights of and advocate for nurses and health-care professionals, empower members, negotiate and enforce contracts, offer benefits and insurance, and provide education and development opportunities. ONA is seeking to hire a Member Education Coordinator to join their Member Education Team. This role reports to the Senior Manager, Member Education, and serves as a key educational resource, supporting the planning, coordination, delivery, and continuous improvement of member education across ONA.

Requirements

Degree or diploma as a Registered Health Professional and/or in Labour Relations, Industrial Relations or a related discipline.
Post-secondary education in Adult Education, Instructional Design, Organizational Learning or a related field.
Five (5) to ten (10) years of progressively responsible experience in adult education, labour relations education, organizational learning or a related field.
Demonstrated experience coordinating complex educational projects and initiatives.
Demonstrated ability to review, analyze and improve operational processes and educational systems.
Demonstrated experience in needs-based educational program development, design, implementation and evaluation.
Demonstrated facilitation experience using adult learning principles.
Demonstrated experience in coaching, mentoring and leadership.
Strong knowledge of adult learning principles, facilitation techniques and instructional design methodologies.
Demonstrated experience leading or coordinating cross-functional initiatives and building collaborative relationships with internal partners.
Excellent writing, editing, presentation and interpersonal communication skills.
Strong organizational, analytical, critical thinking and problem-solving abilities.
Proficiency with Microsoft Office Suite, Microsoft Teams, learning management systems and educational technology platforms.
The successful candidate must be able to travel, possess a valid driver's license and have access to an automobile for business use. Ability to travel across Ontario may also be required.

Nice To Haves

Certificate in Project Management is considered an asset.
Experience with eLearning development tools and instructional design software is considered an asset.
Familiarity with the labour movement, collective bargaining and labour relations environments is considered an asset.
Bilingualism in French, both written and verbal, is considered an asset.

Responsibilities

Coordinate the planning, implementation and evaluation of member education initiatives and educational resources.
Coordinate the development and maintenance of educational planning resources, learning pathways and annual education calendars.
Facilitate educational programs and workshops in support of the annual education plan and operational requirements.
Assist the Senior Manager in coordinating multiple educational initiatives and priorities.
Monitor workshop scheduling and facilitation assignments and provide recommendations to the Senior Manager to support equitable workload distribution and operational requirements.
Make recommendations to the Senior Manager regarding educational priorities, resource allocation, process improvements and emerging opportunities.
Provide leadership and coordination for member education eLearning initiatives, including development, implementation, maintenance and quality assurance.
Act as a primary resource to Member Education staff regarding educational technologies, learning management systems and online learning tools.
Coordinate the ongoing maintenance, review and enhancement of online learning resources and educational content.
Collaborate with instructional designers and internal partners to support the design, development and continuous improvement of eLearning resources.
Identify opportunities to enhance the learner experience through technology and innovation and provide recommendations for continuous improvement.
Collaborate with internal and external partners to support educational technology initiatives.
Coordinate onboarding, orientation and mentorship activities for new Member Education staff in collaboration with the Senior Manager.
Develop and maintain onboarding resources and educational support materials.
Support facilitators in strengthening instructional practices and educational delivery.
Support knowledge transfer, succession planning and continuous learning initiatives within the Member Education Team.
Assist the Senior Manager in reviewing educational programs, learning resources and project deliverables to ensure quality, consistency and alignment with organizational priorities.
Review, evaluate and provide guidance regarding learning plans, facilitator guides, presentations, participant resources and educational materials to ensure quality, consistency and alignment with organizational standards.
Coordinate the development and maintenance of educational templates, facilitator resources and instructional tools.
Coordinate and lead the review and revision of educational guides, manuals, facilitator resources and organizational educational materials, providing recommendations to the Senior Manager regarding revisions and improvements.
Collaborate with internal partners to ensure educational content remains current, accurate and aligned with organizational priorities.
Ensure educational resources reflect accessibility requirements, adult learning principles and best practices.
Act as a resource regarding educational processes, procedures and resources.
Coordinate operational aspects of major educational events and initiatives.
Support project planning, implementation and evaluation.
Review educational processes and operational workflows and provide recommendations to the Senior Manager to improve efficiency, consistency and service delivery to members.
Monitor educational program delivery and identify opportunities to improve responsiveness, accessibility and the member learning experience.
Assist with the development and maintenance of documentation, procedures and operational resources.
Collaborate with internal partners to support integrated educational initiatives.
Support the Senior Manager in implementing strategic initiatives, evaluating outcomes and advancing continuous improvement within the Member Education portfolio.