Member Contact Specialist I

Advia Credit Union • Kalamazoo, MI

1d • Hybrid

About The Position

Advia is a fast-growing Credit Union, serving almost 200,000 members with assets over $3 Billion. This role is a hybrid position where you will provide outstanding service and support to our members and your fellow Advians. You will be the expert to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. This position is very fast paced and fun!

Requirements

• A willingness to learn and desire to be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• A team centered mentality.
• A passion for helping people.
• Proficiency testing is required, with a specific need for Spanish language proficiency.

Nice To Haves

• Customer service experience is strongly preferred, but we can teach this too!
• Bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members.

Responsibilities

• Provide outstanding service and support to members and fellow Advians.
• Answer member questions and service their accounts.
• Recommend products and services that will best fit their financial needs.
• Receive incoming calls and offer solutions.
• Create an exceptional experience for callers.
• Be the voice of Advia.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Disability coverage
• Generous paid time off (PTO)
• Paid holidays
• Paid parental leave
• Learning and development programs
• Tuition reimbursement
• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed