Member Contact Specialist I

Advia Credit Union•Oshtemo Charter Township, MI

1d•$16 - $19•Hybrid

About The Position

Advia is a fast-growing Credit Union, serving almost 200,000 members with assets over $3 Billion. This role provides outstanding service and support to members and fellow employees. The Member Contact Specialist acts as an expert to answer member questions, service their accounts, and recommend products and services that best fit their financial needs. This position involves receiving incoming calls and offering solutions, whether that be a product, service, or resource, while creating an exceptional experience. The culture at Advia is described as “work hard, play hard.”

Requirements

A willingness to learn and desire to be coached.
Strong communication skills.
Ability to ask questions for clarification.
Patience.
A team centered mentality.
A passion for helping people.
Proficiency testing is required, with a specific need for Spanish language proficiency.

Nice To Haves

Customer service experience is strongly preferred, but we can teach this too!

Responsibilities

Provide outstanding service and support to members and fellow Advians.
Answer member questions, service their accounts, and recommend products and services that will best fit their financial needs.
Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience.
Be the voice of Advia.
Display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs.
Provide quick responses and on the spot solutions.