Member Contact Centre Representative (Future Consideration)

Steinbach Credit Union • Winnipeg, MB

6d

About The Position

Steinbach Credit Union is seeking Member Contact Centre Representatives to provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. The role involves responding to a variety of inquiries, analyzing needs, and assisting current and potential members in finding the product or service that best meets their needs. This role requires working full-time on different shifts throughout the department's hours of operation, which are Monday to Friday from 8 am to 8 pm and on Saturdays from 8 am to 4 pm.

Requirements

• Grade 12 diploma with one to three years of related experience, or an equivalent combination of education and experience
• Demonstrated ability to achieve or exceed individual and team sales targets
• Strong verbal communication and active listening skills, with the ability to build effective working relationships with members and internal teams
• Proven professionalism with a strong commitment to exceptional member service and effective problem solving
• Proficiency in Microsoft Word and Excel, with the ability to learn additional systems and technologies

Nice To Haves

• Previous experience within a credit union or financial institution is considered an asset
• Bilingualism is considered an asset

Responsibilities

• Accurately process a wide range of member transactions and service requests, including transfers, account maintenance, loan payments, term deposits, cheque orders, and account closures
• Build and maintain strong member relationships by delivering knowledgeable, solutions-focused advice via telephone and digital channels
• Provide technical assistance and guidance to members using Internet Banking and related digital services
• Conduct outbound calls as required to respond to email or voicemail inquiries and to support internal departments

Benefits

• Competitive salary starting at $24.02 per hour
• Variable compensation
• Matched pension plan
• Extended medical, dental, vision benefits (premiums 100% paid by SCU)
• Healthcare spending account
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED