Member Advisor, Contact Centre

Affinity Credit Union

6d • Onsite

About The Position

As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

Requirements

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union’s products and services

Responsibilities

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

Benefits

• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree