Member Contact Center Representative II

LBS Financial Credit Union•Westminster, CA

1d•Onsite

About The Position

This role is responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online. The Call Center Representative (Member Contact Center Representative II) will provide support and information to the Credit Union’s current and potential members. This role is responsible for managing large amounts of inbound and outbound calls with a smile in your voice. The representative will accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service. They must maintain a friendly and positive composure in all levels of communications and respond to callers regarding all Credit Union products and services inquiries over the phone. With direction from leadership, the representative will use sound judgment while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Requirements

High School graduate or equivalent.
One to two years of customer service or call center experience required.
Pleasant personality and phone voice, including excellent telephone manners and technique.
Ability to learn quickly.
Ability to use online computer terminal and standard office equipment.
Ability to multitask.
Ability to retain simple and complex Credit Union policies and procedures.

Nice To Haves

Call Center experience preferred.
Customer service experience preferred.

Responsibilities

Provide support and information to the Credit Union’s current and potential members.
Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
Maintain a friendly and positive composure in all levels of communications.
Respond to callers regarding all Credit Union products and services inquiries over the phone.
Use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.