Part-Time Member Connections Specialist
About The Position
HAPO Community Credit Union is seeking an ambitious, self-motivated Part-Time Member Connections Specialist in Richland, WA. This role requires embodying HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with members, the community, and the team. The ideal candidate will possess excellent multi-tasking, written, and verbal skills, and be comfortable spending approximately 80% of their day on the phone. They should be capable of handling stressful situations and deescalating adverse member interactions. This position requires full-time availability during an approximate 4-week training period, after which the schedule will transition to part-time hours.
Requirements
- High School Diploma or General Education Development (GED) certificate
- Banking and/or Call Center experience is preferred
Responsibilities
- Perform member requested transactions accurately and completely.
- Maintains confidentiality of all corporate, personnel and research matters.
- Full understanding of credit union products/services and looks for opportunities to proactively promote them in accordance with the credit union's program standards.
- Answering 'back-to-back' calls with consistent exceptional service.
- Receptive to frequent coaching on call recording.
- Must be able to handle multiple channels of communication at a high level, I.E. Calls, chats, emails, member inbox, Fax.
- Must be comfortable making informed decisions and exceptions to strengthen the member relationship while protecting the credit union.
Benefits
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
- Employee Assistance Program (EAP)
- Paid time off
- 12 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
- Employee Milestone Anniversary Bonus
- Tuition Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
