Member Concierge

The Park Club•Costa Mesa, CA

3d•Onsite

About The Position

The Park Club in Costa Mesa, CA is seeking a polished, proactive, and hospitality-driven Member Experience Concierge to become a key part of our members' daily experience. We are looking to fill morning and nighttime positions. This is not a traditional receptionist position. The Member Experience Concierge serves as the first and last impression of The Park Club, welcoming members and guests while maintaining a strong awareness of everything happening throughout the Club. We are looking for someone who enjoys being present, anticipates needs, takes initiative, and understands that exceptional hospitality often happens before someone ever has to ask.

Requirements

Warm and personable demeanor.
Polished and professional.
Attentive.
Organized.
Resourceful.
Comfortable managing multiple priorities.
Notices details others may overlook.
Communicates confidently with both members and coworkers.
Follows through without requiring constant supervision.
Strong communication skills.
Professional appearance.
Discretion.
Attention to detail.
Genuine desire to take care of people.

Nice To Haves

Previous experience in luxury hotels, private clubs, fine dining, concierge services, or other high-level hospitality environments is strongly preferred.

Responsibilities

Creates a warm, professional, and personalized arrival and departure experience.
Greets and recognizes members.
Escorts and assists guests throughout the Club.
Answers questions.
Manages calls and communications.
Assists with reservations and special requests.
Remains knowledgeable about dining, private events, Club programming, and daily happenings.
Works closely with Membership, Service, Culinary, Private Events, Valet, and Management to ensure important information and member requests are communicated accurately and followed through to completion.
Maintains awareness of the Club's presentation and atmosphere.
Assists with member and guest needs as they arise.
Takes ownership when something needs attention.
Recognizes what needs to be done and acts without waiting for a list of tasks.