Member Communication Representative

General Electric Credit Union • Blue Ash, OH

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About The Position

General Electric Credit Union (GECU), a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky, is seeking a Member Communication Representative. The role serves as the primary contact for members by handling inquiries and transactions through inbound emails and chats. The representative supports member satisfaction by answering general financial questions, addressing concerns, and providing timely solutions.

The position works with internal team members and available resources to resolve inquiries, shares member feedback through appropriate channels, and may perform other duties supporting the Contact Center. GECU describes its workplace as employee-friendly and focused on developing team members and supporting career advancement.

Requirements

• High school diploma or GED.
• At least six months of customer service experience.
• Good written communication skills for professional interactions with members and internal team members.
• Ability to work in a fast-paced environment and multitask.
• Interpersonal and customer service skills to provide an exceptional member experience.

Nice To Haves

• Prior experience as an email/chat representative or in a similar role emphasizing written communication.
• Prior experience in a financial institution or related field.

Responsibilities

• Respond to member emails and chats with personalized, professional written responses, aiming for timely first-contact resolution.
• Resolve issues and answer inquiries about accounts, online banking, credit and debit cards, loan payments, and internal transfers.
• Educate and assist members with credit union products and services and recommend offerings to support their financial lives.
• Collaborate with internal team members and use provided resources to resolve member inquiries and issues.
• Convey member feedback through appropriate channels for evaluation and follow-up.
• Perform other duties as necessary to support the Contact Center.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance options.
• Paid time off that begins accruing upon hire.
• A paid day off for the employee's birthday.
• 401(k) retirement plan with up to a 10% match of base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities with the opportunity to earn additional PTO hours.
• On-site clinics for vaccines and mammograms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED