Member Care & Growth Manager (Rochester, MN)

Enara Health•Rochester, MN

1d•Hybrid

About The Position

Enara is a world-renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote, Enara's mission is to develop the first ever platform to scale obesity treatment. Their platform optimizes and delivers breakthroughs in nutrition, exercise, and obesity science through personalized and programmable experiences, disseminated via unified products and services for the healthcare ecosystem, focusing on small to medium-sized medical groups and clinics. The platform has served over 14,000 members, achieving over 16% weight loss sustained over 3 years, and is backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, and prominent Silicon Valley angels. As a Membership Care and Growth Manager, you will be responsible for growing, engaging, and advocating for patients joining the Enara program. This role oversees member onboarding, care, and education at partner clinics about Enara, utilizing various media like 1:1 education sessions, member testimonials, outreach to referring clinics, health fairs, and organizing events. You will also manage Enara's overall onsite workflow, collaborating with the partner success manager and clinical provider team to ensure consistent patient experience and educate clinic providers about the program. Additionally, this role supports virtual onboarding of referrals and leads across markets, with daily CRM tasks for lead and referral engagement. The ideal candidate is entrepreneurial, a self-driver, and can inspire and motivate others with kindness and joy.

Requirements

Must be able to travel into Rochester a few times a week. This is a hybrid (both remote and in-clinic) position
Minimum of 1 year related work experience in healthcare
Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach.
Demonstrated ability to manage multiple projects within specified timelines and quality standards
Working proficiency in Google suite (specifically Documents/Sheets/Forms in Drive)
Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients
Strong sense of, and commitment to, customer experience
Strong proficiency and experience with medical technology including EMR and mobile apps
Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesn’t make sense

Nice To Haves

You are mission-driven, results-oriented and want to make a difference in the lives of the population we serve
Passionate about obesity medicine, nutrition, fitness, behavioral health

Responsibilities

Onboarding and educating prospective patients in our local partner clinics
Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures
Contacting patients for follow-up visits and booking appointments
Educating and engaging with our clinic partners to streamline workflows and optimize member experience
Organizing and setting up community events with help from Enara and Partner Marketing teams
Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
Educating community clinics around our partners on Enara’s offerings
Serve as the primary point of contact for member issue resolution and provider office escalations
Resolves customer complaints and implements improvements to avoid recurrence
Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.