Account Manager (Rochester, MN)

Guardant Health • Remote-USA-MN, MN

3d • $77,200 - $106,150 • Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer.

Requirements

• 2-3 years customer service/sales experience with a history of proven past sale performance that has met and exceeded expectations.
• Ability to engage in a consultative process that overcomes objections and indifferences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate customer support abilities throughout the sales cycle
• Impeccable verbal communication and presentation skills
• Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
• Effective and regular utilization of Salesforce.com
• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from, or interface with, manager
• Problem solving, decision making and technical learning
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate GHI's Values by acting with integrity, respect, trust and
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• AI & Digital Fluency Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Nice To Haves

• Previous experience in pharma, diagnostic, medical device or biotech setting is preferred.
• Knowledge of oncology, hematology, chemotherapeutics and targeted agents is ideal.

Responsibilities

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Driving tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamlines customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
• Identify and develop opportunities between oncology clients and GHI
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership
• Ensure team objectives are met
• Work effectively with individuals across multiple departments throughout GHI
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Benefits

• Annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity.
• Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed