Member Care Center Representative/Call Center Representative

Dow Credit Union•Midland, MI

1d•Onsite

About The Position

Dow Credit Union is looking to hire a full-time Member Care Center/ Call Center Representative. This position offers better hours and pay within the essential financial and banking services industry. The role starts at a competitive wage of $20/hour and includes benefits such as quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). Dow Credit Union was founded in 1937 to help Dow employees save for emergencies and obtain low-cost credit. Today, it serves over 81,000 members with more than $2.3 billion in assets, focusing on providing members with the best value and service. The credit union emphasizes hiring and retaining loyal, team-oriented employees who demonstrate care, integrity, and professionalism. They offer competitive pay, excellent benefits, and a positive work culture that respects employees and encourages diversity, equity, and inclusion (DEI).

Requirements

High school diploma or equivalent
2+ years of customer service experience
Good computer and software aptitude
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to work successfully with other team members
Tactful and respectful
Ability to handle confidential information responsibly
Ability to effectively prioritize multiple tasks
Positive attitude
Self-motivated and able to work independently
Enjoyment in helping people

Responsibilities

Answer phones, chats, and other member inquiries.
Greet members courteously and professionally, building positive relationships.
Answer questions and solve concerns with patience.
Perform troubleshooting, problem-solving, and maintenance of member accounts.
Assist members with basic banking tasks such as processing withdrawal requests, looking up account info, checking deposits, posting loan payments, making general ledger transactions, processing account transfers, preparing wires, and issuing official checks.
Educate members on products and services, quoting current savings and consumer loan rates and terms.
Use a consultative approach to uncover needs and cross-sell financial products.
Adhere to all security practices.
Forward calls to the appropriate person when needed.