Member and Veteran Liaison - Hybrid - Phoenix, AZ

UnitedHealth Group•Phoenix, AZ

15d•$29 - $52•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Member and Veteran Liaison is located in Phoenix, Arizona, and is experienced in working with individuals including members with special healthcare needs, veterans, families, youth, advocates and key stakeholders. The Member and Veteran Liaison and staff directly reporting to this position are involved in community events. The ideal candidate will have lived military experience, such as being a military family member, service member, or veteran. The position serves as the point of contact within the organization and in the community on behalf of members and family members. This position works closely with other member support areas, including but not limited to Behavioral Health, Member Services, Provider Services, Care Management, and Quality Management. This position is responsible for program planning and development, implementing, managing and coordinating services according to state contract requirements. This is a Hybrid position with two days on site in the Phoenix office, three days working remotely, and travel up to 25%25 of the time in state based on business needs.

Requirements

High School Diploma/GED
2+ years of experience working for a Medicaid and/or Medicare health care regulator, provider, or insurance organization
2+ years of experience with outreach activities (Community Outreach) and the ability to summarize data and initiate program initiatives
Experience in a deadline driven environment (responding to escalations, submitting reports timely)
Military connected: Family member, Veteran, Reservist
Able to work a Hybrid schedule including on site in the office, remotely at home, and travel within the state up to 25%25 of the time based on business needs

Nice To Haves

5+ years of experience with Arizona Medicaid and Medicare
5+ years of experience with behavioral health space
Proven excellent verbal and written communication skills; ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand and interrelate with individuals at various levels
Proven ability to motivate and inspire other team members

Responsibilities

Communicate and disseminate information to members and families to identify concerns and remove barriers that affect service delivery or member satisfaction
Attend community events representing the health plan by offering education on Medicaid benefits and community resources to members and families
Support Dual Special Needs (DSNP) members by outreaching to individuals to educate on ways to improve health outcomes
Help veteran members understand their Medicaid, DSNP (Medicare), and VA benefits
Engage with veterans’ members in a one-on-one environment to mimic the environment of support that they became accustomed to in the military
Train health plan staff on the cultural competencies of veterans and their families
Identify veteran members and organize outreach activities to inform members and families of the benefits available and how to access those services
Develops and submit Member and Provider educational materials as it relates to member advocacy, special needs population, and veteran members and families
Collaborate with the organization’s other member support areas, including but not limited to Long Term Care, Office of Individual and Family Affairs (OIFA), Member Services, and Provider Services
Collaborate with the AHCCCS Human Rights Committee (HRC) Coordinator
Represent the health plan at Independent Oversight Committee (IOC) meetings
Carry out responsibilities in accordance with the organization's policies and regulatory requirements
May lead functional or segment teams or projects
Adapts departmental plans and priorities to address business and operational challenges
Represents the department in assigned Plan committees / meetings
Assists with program improvement projects
Monitor of Regulator Care Todays and resolve per expected timelines
Works closely with Business Partners to ensure regulatory compliance is met
Assists with program improvement projects and complex conceptual analyses
Prepare regulatory reports as required
Complete special projects as assigned
Demonstrate ability to focus health plan activities toward a strategic direction as well as develop tactical plan, drive performance and achieve targets
Contributes to developing new programs specific to the state requirements
Overall responsibility for workflow activities & activities for designated teams
Adhere to ethical, legal / regulatory and accreditation standards to meet business goals and objectives
Communicate with providers and members as needed
Ensures teams meet established performance metrics and performance guarantees
Adapts departmental plans and priorities to address business and operational challenges