Activities Director
TruHealth•Kansas City, KS
•Hybrid
About The Position
The Member Advocate is a customer-service focused position that will support local service areas. The position is considered a work-from-home position as no formal office space/work location is provided; however, the Member Advocate will conduct a large portion of work at partner nursing homes within a specific work region.
Requirements
- Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team; must be a good listener to understand feedback from the family
- Ability to work well with staff at each of the nursing homes in the assigned region to include nursing staff, doctors, and administration staff
- Ability to deliver outstanding customer service with a proven track record
- Exceptional organizational skills
- Willingness and ability to travel to facilities within assigned region
- Have suitable home workspace allowing for productive office environment
- Compliant with CMS regulations regarding Medicare Advantage Plans
- Successfully complete required training
- Handle multiple priorities effectively
- Independent discretion
- Reliable transportation
- Possess clean driving record and current automobile insurance according to company policy
- Maintain regular and reliable attendance
- Successfully complete required training
- Handle multiple priorities effectively
Nice To Haves
- Experience in a long-term care setting with elderly patients as either a CNA, Activities Therapist, or social worker preferred
Responsibilities
- Welcome all new members in accordance with established Plan processes
- Visit or contact assigned members at least monthly
- Develop and maintain relationships with key network providers, nursing home staff, and facilities within assigned region
- Annually sponsor or assist a minimum of one group activity at each regional nursing facilities
- Contact TruHealth staff or appointees at least monthly, but more often as appropriate, to discuss and ensure the needs of the Member and Plan are met
- Document all activities as required
- Follow up on any item(s) members are dissatisfied with and report to Plan accordingly
- Ensure all interactions with the members are compliant with CMS regulations
- Attend meetings as necessary
- Other responsibilities as assigned
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
