Member Advocate (Customer Service) – Murray, UT

Intermountain Health • Murray, UT

1d • Hybrid

About The Position

Select Health’s Member Advocate role has the critical accountability to provide superior service directly to Select Health members, customers, and providers and to deliver on Select Health’s strategy and mission. The Member Advocate position assists Select Health members in living their healthiest lives possible by educating them about the best usage of health insurance plans with participating providers. Start your career with one of Utah’s Best Companies to Work For! Select Health has been recognized 18 times as a “Best Company to Work For,” and we’re looking for passionate individuals to join our award-winning team.

Requirements

• Strong communication and problem-solving skills
• Active listening and time management
• Ability to multitask and work under pressure
• Computer literacy (Microsoft Office, typing proficiency)
• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

Nice To Haves

• Call center experience
• Bilingual (English/Spanish)

Responsibilities

• Provide superior customer service via phone
• Assist members in finding providers and resolving inquiries
• Collaborate with internal teams to ensure timely resolutions
• Maintain confidentiality and uphold Select Health’s service commitments

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k) match
• Tuition reimbursement
• Wellness programs
• Monthly performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed