Member Advocate 1 (Teller) - Lyndonville

NorthCountry Federal Credit Union•Lyndonville, VT

21d•$18 - $21

About The Position

NorthCountry Federal Credit Union is seeking a motivated employee interested in long-term professional development and advancement. The Member Advocate 1 (Teller) supports the credit union’s vision of being the community’s most loved financial institution and its mission to make people’s financial dreams come true. The role contributes to a high-quality experience for members and staff by building rapport, determining needs, and offering suitable solutions while demonstrating professionalism, integrity, and the credit union’s core values. The position handles account transactions, account openings and closings, account research, member questions, and accurate information about credit union products and services. The employee develops knowledge of products and services, performs teller transactions, follows account and vault procedures, and helps members address financial challenges or achieve financial goals. The role also requires learning the credit union’s history, philosophy, organization, bylaws, policies, procedures, and software systems. Other job-related duties may be assigned.

Requirements

One month to twelve months of similar or related experience.
High school education or equivalent.
Good computer skills.
Good communication skills.
Ability to build and maintain relationships, communicate with members and outside contacts, and influence or sell ideas or services.
Ability to handle confidential information appropriately.

Responsibilities

Develop and maintain knowledge of credit union products and services to discuss members’ financial needs and cross-sell appropriate solutions.
Perform teller transactions, including deposits, withdrawals, transfers, loan payments (including Visa), cashier’s checks, and wire transfers.
Follow procedures for opening and closing all share types of accounts and become familiar with IRA rules and regulations.
Become cross-trained in vault management.
Listen to members’ needs and offer appropriate loan and deposit product solutions to help address financial challenges or achieve financial goals.
Refer issues beyond the employee’s authority to a supervisor and provide recommendations.
Make decisions consistent with the credit union’s core values and follow policies and procedures.
Develop working knowledge of the credit union’s history, philosophy, organization, bylaws, policies, procedures, and software systems.
Perform other job-related duties as assigned.