Member Advisor - Eastside Branch

Westmark Credit Union•Idaho Falls, ID

8d•$18 - $25•Onsite

About The Position

The Member Advisor is a multifunctional role combining teller, personal banking, and lending responsibilities to deliver comprehensive financial services to credit union members. The position builds member relationships through personalized service, financial guidance, and lending solutions, while contributing to the credit union’s success. The role is based at the Eastside Branch in Idaho Falls, Idaho. The schedule averages 36–40 hours during a Monday-through-Saturday work week. Monday through Friday hours are 9:00 a.m. to 5:30 p.m., and Saturday hours are 9:00 a.m. to 1:00 p.m. Team members working a Saturday shift may be scheduled for a full or half weekday off, based on business needs. Travel of up to 35 miles may be required to provide coverage and collaborate with regional branches.

Requirements

High school diploma or equivalent.
Previous experience in banking, customer service, or sales.
General knowledge of financial products, services, and lending regulations.
Excellent interpersonal and communication skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficiency in computer applications, including MS Office.
Commitment to outstanding member service and maintaining member confidentiality.
Ability and willingness to travel up to 35 miles to provide coverage and collaborate with regional branches.
Ability to move around a branch to interact with members.
Manual dexterity and hand-eye coordination for tasks such as counting cash and operating office equipment.
Ability to carry and lift office items weighing up to 25 pounds.
Visual and auditory abilities to understand and communicate with the public.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Build trusting relationships with members and provide friendly, timely, and professional service.
Identify member needs, explain credit union products and services, and help members make informed financial decisions.
Process deposits, withdrawals, transfers, payments, and other member transactions accurately.
Handle cash and negotiable instruments, maintain accurate transaction records, and follow security and confidentiality protocols.
Identify financial needs and recommend or cross-sell suitable loans, credit cards, savings solutions, and other products.
Refer members with complex needs to specialized financial advisors.
Participate in promotional campaigns, community outreach, and relationship-building opportunities.
Deliver the BLUE Experience by building rapport, learning member needs, uncovering solutions, and earning trust through personalized service and financial advocacy.
Open checking, savings, IRA, and Term Certificate accounts.
Assist members with account maintenance, personal information updates, online banking setup, and other account service requests.
Guide members through the consumer lending process from application through funding and ongoing loan servicing.
Explain loan terms, conditions, and requirements, and collaborate with the Consumer Lending Department on products requiring specialized underwriting.
Explain and sell loan insurance products.
Maintain knowledge of lending regulations and compliance requirements.
Handle member complaints and issues professionally and work to resolve them effectively.
Collaborate with cross-functional teams to resolve questions and discrepancies, and escalate complex issues when appropriate.
Ensure transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
Stay informed about changes in banking regulations and industry standards.