Member Advisor -Members Way Branch

Apple Federal Credit Union• Fairfax, VA, US, VA

2d•$24 - $30

About The Position

The Member Advisor works under general supervision to deepen member relationships by assessing financial needs through proactive sales and service. The role performs teller transactions, originates consumer loans within underwriting guidelines, completes loan applications and related documentation, and disburses approved loans. The advisor qualifies potential members; opens deposit accounts and online/mobile services; and gathers information for consumer loan applications, member inquiries, and account maintenance. The position uses established sales techniques to contribute to individual and related sales goals and provides friendly, courteous, professional service consistent with The Apple Way. The role follows credit union policies and procedures, including requirements related to the Bank Secrecy Act, and performs other duties assigned by the Branch Manager. The Member Advisor greets and assists members, processes and balances transactions, provides account and loan information, researches account concerns, and recommends products and services based on member needs. The advisor accurately enters application and account information, verifies loan data and financial ratios, maintains member activity records, refers questionable transactions, and supports internal training and external business development and loan sales events. The position requires at least two years of experience in lending or branch operations and a high school diploma. Candidates should have strong customer service, interpersonal, communication, and math skills; attention to detail; keyboarding speed of 40 words per minute; and proficiency with PC applications and specified credit union systems. The work takes place in a financial institution environment and requires the ability to lift 25 pounds and use standard office equipment.

Requirements

At least two years of experience in lending or branch operations.
High school diploma.
Excellent member/customer service and interpersonal skills.
Excellent math skills and ability to communicate effectively with members.
Familiarity with teller loan documents, lending regulations, and credit union policies and procedures.
Proficiency with Symitar for posting teller transactions and inquiries on deposit and loan accounts.
Proficiency with Akcelerant for basic inquiries on loan applications in process, entering loan applications, and disbursing approved loans.
Proficiency with Synapsys MRM to act on potential sales opportunities, create and enter events, and retrieve and read My Sales reports.
Excellent oral, written, and telephone communication skills.
Attention to detail and accuracy.
Keyboarding speed of 40 words per minute.
Proficiency with PC applications.
Ability to lift 25 pounds and use standard office equipment.

Responsibilities

Proactively greet members, assess the reasons for their visit, and assist them accordingly.
Process deposits, withdrawals, account transfers, loan payments, and other teller transactions; balance checks and cash to daily cash received vouchers.
Enter required consumer loan application information and generate and complete loan documents accurately and promptly to support underwriting and protect the credit union’s security interest.
Recommend appropriate products and services and counsel members on improving their financial situations.
Complete required paperwork and data entry for deposit account openings, credit union services, and membership applications.
Provide basic information about loans, share products, and existing member accounts.
Verify transaction amounts and check endorsements and negotiability, and enter transaction information into computer systems.
Follow security, CTR, SAR reporting, and negotiable-item procedures; refer questionable transactions to the immediate supervisor.
Cross-sell credit union products and services based on member needs assessments and identify potential sales opportunities in Synapsys.
Provide information to members in person or by telephone, including information about alternative loan products, rates, terms, and collateral requirements.
Calculate financial ratios and collateral valuations using loan underwriting guidelines and verify source data such as income documentation.
Record member activity and comments in Synapsys MRM as needed.
Stay current on credit union products, services, policies, and procedures, and complete annual internal training requirements.
Research and investigate member questions and concerns about accounts, services, and products; set expectations for timely responses and make authorized adjustments, corrections, or fee refunds, or seek required approval.
Attend and actively support external business development and loan sale events.
Perform other duties as assigned by the Branch Manager.