Member Advisor -Springfield Branch

Apple Federal Credit Union•Springfield, VA

About The Position

The Member Advisor works under general supervision to deepen member relationships by assessing financial needs and providing proactive sales and service. The role performs teller transactions, originates consumer loans within underwriting guidelines, opens deposit accounts and online/mobile services, and assists members with account information and maintenance. The advisor provides friendly, courteous, and professional service in accordance with The Apple Way and supports individual and related sales goals. The position follows credit union policies and procedures, including requirements pertaining to the Bank Secrecy Act. It also performs other duties as assigned by the Branch Manager. Apple Federal Credit Union describes its workplace as inclusive, collaborative, and supportive, with opportunities for professional development, mentorship, and meaningful impact.

Requirements

At least two years of experience in lending or branch operations.
High school diploma.
Excellent member/customer service and interpersonal skills.
Excellent math skills and the ability to communicate effectively with members.
Familiarity with teller and loan documents, lending regulations, and credit union policies and procedures.
Proficiency with Symitar for teller transactions and deposit and loan account inquiries.
Proficiency with Akcelerant for loan application inquiries and entry, and disbursement of approved loans.
Proficiency with Synapsys MRM, including acting on Potential Sales Opportunities, creating and entering events, and retrieving and reading My Sales reports.
Excellent oral, written, and telephone communication skills.
Attention to detail and accuracy.
Keyboarding speed of 40 words per minute.
Proficiency with PC applications.
Ability to lift 25 pounds and use standard office equipment.
Ability to function in a financial institution environment.
Selected candidates are subject to credit and background checks to determine employment eligibility.

Responsibilities

Greet members, assess the reasons for their branch visits, and provide appropriate assistance.
Process deposits, withdrawals, transfers, loan payments, and other teller transactions; balance checks and cash to daily cash received vouchers.
Accurately enter loan application data, prepare required loan documents, support underwriting review, and disburse approved loans.
Recommend appropriate products and services based on member needs assessments and counsel members on improving their financial situations.
Complete required paperwork and data entry for deposit account openings, membership applications, and other credit union services.
Provide basic information about loan and share products and existing accounts, including loan rates, terms, and collateral requirements.
Verify checks and transaction information, and follow security, CTR, SAR, and negotiable-item procedures; refer questionable transactions to a supervisor.
Calculate financial ratios and collateral valuations and verify source data in accordance with loan underwriting guidelines.
Record member activity in Synapsys MRM and act on Potential Sales Opportunities, create and update events, and review sales reports.
Research member account, service, and product questions or concerns; set expectations for timely responses and make authorized adjustments, corrections, or fee refunds, or seek approval.
Stay current on credit union products, services, policies, and procedures, and complete annual internal training requirements.
Attend and actively support external business development and loan sale events.
Perform other duties as assigned by the Branch Manager.