Customer Service Representative (Hybrid - Bemidji,MN)

Affinity Plus Federal Credit Union•Bemidji, MN

2d•$17 - $22•Hybrid

About The Position

The Member Advisor with our Contact Center interacts with members through a variety of remote communication channels. This role delivers caring, empathetic service while demonstrating integrity in every interaction. The Member Advisor supports members with inquiries, transactions, account maintenance, digital banking services, and financial solutions while creating positive member experiences. Through active listening, problem-solving, and collaboration, this role helps strengthen member relationships and supports overall member satisfaction and engagement.

Requirements

1+ years of customer service or professional experience working with people and/or cash handling experience required
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and the ability to navigate between multiple systems with ease

Responsibilities

Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
Provide education to our members on self-serve options
Verify endorsements and proper identification on deposit transactions
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
Other duties as assigned