Member Advisor

SouthPoint Financial Credit Union•Waconia, MN

2d•$18 - $29

About The Position

The Member Advisor serves members in a SouthPoint Financial Credit Union branch and provides friendly, professional, personalized service. The role supports the Credit Union’s vision of “Empowering People to Enhance Lives” and its core values. Its primary focus is helping members with their financial well-being through need-based sales, identifying products and services that fit their current and future needs, and building relationships through referrals and outreach. The Member Advisor cross-sells products and services related to daily transactions, new accounts, consumer loans, and mortgage products. The position involves welcoming members in the branch and drive-through, advising them on Credit Union offerings, and helping them with budgeting and financial goals. It also includes account servicing and transactions, account maintenance, loan application and servicing support, opening consumer, business, and specialty accounts, research, complaint resolution, and applicable Bank Secrecy Act responsibilities. The role may also involve clerical support and marketing activities.

Requirements

High school diploma or GED.
Professional and effective communication skills.
Effective time management and critical-thinking skills.
Intermediate computer skills, including the ability to use multiple systems simultaneously.
Intermediate mathematical skills, including calculations involving decimals, percentages, and fractions.
Excellent customer service, interpersonal, analytical, and decision-making skills, with attention to detail and accuracy.
Ability to stay organized, self-motivated, and self-managed.
Ability to handle multiple tasks accurately under pressure while maintaining a positive attitude in challenging circumstances.
Ability to solicit business and strengthen member relationships.
Ability to work as a team player and demonstrate maturity, confidentiality, adaptability, and willingness to adjust to changing job requirements or hours.

Nice To Haves

Associate’s degree or equivalent.
Experience in a credit union, banking, lending, retail office, or related work.

Responsibilities

Welcome current and prospective members in the branch and drive-through, and provide personalized service.
Build lasting member relationships through trust, understanding, referrals, and external outreach.
Advise members on Credit Union products and services and identify cross-selling opportunities.
Make outbound calls to existing and potential members to strengthen relationships and identify member needs.
Help members with budgeting and financial goals and identify more efficient ways to meet their banking needs.
Perform account servicing transactions, including deposits, withdrawals, transfers, account closures, cashier’s checks, stop payments, loan payments and payoffs, fee reversals, and wire requests.
Complete account maintenance, including debit card creation and activity review, funds hold reviews, ACH inquiries, e-statement removals, and next-day fee reversals.
Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms.
Prepare loan payoff statements and support skip payment requests.
Initiate and process in-person applications for consumer, business, and specialty accounts.
Support business account services, including HSA contributions, distributions, transfers, and related research.
Research accounts, statements, notices, historical documents, and check images using internal systems.
Resolve, investigate, and document member issues, questions, and complaints, and route matters through appropriate channels for follow-up.
Follow applicable Bank Secrecy Act responsibilities and uphold the Credit Union’s vision, mission, and values.
Perform clerical support duties and assist with marketing activities as needed.
Perform other duties as assigned.