Member Advisor II - Clinton

TRUE Community Credit Union•Jackson, MI

10d•Onsite

About The Position

Join TRUE Community Credit Union, one of Michigan's fastest-growing credit unions, as a Member Advisor II. This full-time role is based at 1100 Clinton Rd, Jackson, MI, 49202. The position offers a starting pay of $18/hour, with potential for more based on experience. The ideal candidate is passionate about problem-solving, sales, and providing exceptional customer service, and will be part of a dynamic team that prioritizes members.

Requirements

A High School Diploma or GED.
Minimum of two years of experience in a financial institution, with preference given to candidates who are currently working or have recently worked in a financial services environment.
Demonstrated ability to efficiently navigate multiple systems and software platforms simultaneously, maintaining accuracy, organization, and productivity in a fast-paced setting.

Nice To Haves

Preference given to candidates who are currently working or have recently worked in a financial services environment.

Responsibilities

Provide exceptional member service by accurately processing financial transactions and account requests.
Assist members with opening, maintaining, and closing consumer, specialty, and select commercial accounts.
Support the lending process by assisting with loan applications, closings, and general loan inquiries.
Balance cash and maintain accuracy while following security, safety, and compliance procedures.
Educate and support members in using digital banking tools and services.
Identify opportunities to recommend products and services that enhance members' financial well-being.
Resolve member concerns professionally and build strong, trusted relationships.
Support branch operations, training, and regulatory compliance as needed.