Member Account Representative - CFS (40 hours)

Royal Credit Union•Chippewa Falls, WI

22h•$20 - $22•Onsite

About The Position

Royal Credit Union is seeking dedicated individuals to join their team as a Member Account Representative. This role involves being the welcoming face of the office, assisting Members with transactions, opening new accounts, and offering financial solutions tailored to their needs. The position is core to the company's values of making a difference, doing the right thing, making it easy, being caring, friendly, nice, and respectful, and taking ownership. The company is looking for caring, energetic team members who want to create a positive impact in the lives of their Members.

Requirements

High School Diploma or Equivalent
Working knowledge of financial services and ability to identify solutions to meet financial needs for both existing and prospective Members.
Strong sense of customer service.
Strong written and verbal communication skills.
Strong interviewing and listening skills.
Ability to explain and present to Members.
Good organizational skills.
Excellent time management.
Ability to produce accurate and high-quality materials, data entry, and transactions.
Readily learns new technologies.
Uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.).
Basic understanding of all Microsoft Office products.
Ability to work productively in a team environment with high levels of interruption.
Ability to perform routine and repetitive tasks.
Meticulous attention to detail.

Nice To Haves

Previous customer service and cash handling experience
Previous experience working in a financial institution

Responsibilities

Promptly welcoming Members and others to the office.
Accurately processing Member transactions as requested.
Opening new accounts, unsecured loans, credit cards, and kwik cash loans.
Potentially working at other office locations.
Actively building relationships by meeting Member needs with Royal’s products and services.
Providing electronic service demonstrations.
Resolving any Member inquiries in an efficient, accurate, and friendly manner.
Supporting NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.