Megasys Operations Manager - Austin

Merck•Austin, TX

1d•Onsite

About The Position

MEGASYS® offers specialized services in managing gases, chemicals and slurries, where our technicians and engineers provide critical on-site support in semiconductor manufacturing environments. As the MEGASYS® Operations Manager, you will lead an on-site Megasys® operations team, ensuring that customer service is well-supported and resourced to achieve safety, operational excellence, and customer satisfaction. You will be the primary contact for customers regarding site-wide operational issues. Your role includes developing and driving team goals and objectives, building a team of leaders, and enhancing site safety and quality by addressing departmental issues. You will maintain strong customer relationships through daily communication, anticipating needs, and fulfilling commitments. This position requires collaboration with various internal and external departments, including Quality, EH&S, Human Resources, Engineering, and Commercial. You will oversee a multi-functional operation, necessitating a solid understanding of gas and chemical delivery systems for effective technical communication with customers and support departments. Key responsibilities include managing process safety, system design and modifications, factory innovation support, and continuous improvement initiatives. Administrative duties will encompass employee development and performance reviews, technical writing and reporting, key performance analysis, process safety reporting, management of change (MOC) reviews and approvals, and overseeing in-house quality systems and audits. In this position, you will have the opportunity to collaborate with other sites, participate in off-site meetings, and engage in occasional travel for training and strategic initiatives. Your leadership will be crucial in driving the success of our operations and enhancing customer relationships.

Requirements

BS degree in engineering, chemical science discipline or related area of study and 5+ years of work-related experience
4+ years of progressive leadership experience
Direct semiconductor experience
Experience with gas and/or chemical delivery systems in ultra-high purity operation

Nice To Haves

Certified in OSHA10 or OSHA30
Strong working knowledge of ISO 9001
10+ years industrial / semiconductor experience
Continuous improvement experience

Responsibilities

Promote a culture of safety and quality by sharing relevant data with the team and customers, driving improvements in operational practices, and managing any changes to operational agreements.
Ensure appropriate staffing levels and efficient resource allocation to meet operational demands, while delegating tasks effectively and setting clear expectations for team members.
Oversee daily site operations, ensuring alignment with organizational goals and customer expectations while managing escalations and addressing business issues.
Foster a positive team environment through open communication, collaboration, and professional growth, while identifying training needs and providing support for team members.
Develop and communicate a strategic vision for the team, cascading goals and objectives to the team to successfully drive initiatives that align with organizational priorities and enhance overall performance.
Serve as the primary point of contact for customers, ensuring satisfaction and collaborating on operational improvements to enhance efficiency and effectiveness.
Develop, track, and report on key performance indicators (KPIs) to assess site performance, drive continuous improvement, and ensure compliance with relevant regulations and internal policies.
Assessing and analyzing departmental budget to find ways to minimize expenses and optimize profits.