Meetings & Events Manager, Registration

American Heart Association•Dallas, TX

8d•Hybrid

About The Position

The American Heart Association has an excellent opportunity for a Meetings & Events Manager, Registration in our National Center office located in Dallas, TX. The Registration Manager is responsible for planning, executing, and overseeing all registration activities for multiple American Heart Association specialty conferences. This role ensures a seamless and accurate registration experience for attendees, speakers, exhibitors, and stakeholders while maintaining data integrity, financial accuracy, and compliance with AHA policies. The Registration Manager partners closely with internal teams, vendors, and finance to support successful, mission-driven meetings. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Requirements

Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
Experience managing registration for multiple concurrent events or specialty conferences.
Proficiency with event registration platforms (e.g., Maritz or similar systems).
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent customer service, written, and verbal communication skills.

Responsibilities

Manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
Provide all set up information including registration fees, ticket fees, all show items, etc. to the registration vendor (Maritz) for configuration of the registration site.
Review, preview, test, and maintain online registration, ensuring accuracy of registration categories, pricing, policies, and data fields.
Oversee registration vendor customer service for assigned conferences and manage all escalations.
Work with AHA's Customer Call Center to ensure they have all the information needed to respond to customer inquiries.
Collaborate with conference planning, marketing, and communications teams to support registration timelines, promotions, and attendee communications.
Coordinate with registration vendor to process payments, refunds, discounts, and revenue reconciliation in accordance with AHA financial policies.
Develop and deliver registration reports and analytics, including attendance trends, demographics, and post-event metrics.
Plan and manage onsite registration operations, including staffing plans, training, workflows, badge production, and attendee materials.
Identify opportunities to improve efficiency, scalability, and the overall registration experience across specialty conferences.
Support continuous improvement by documenting processes, best practices, and lessons learned.