Meetings & Events Manager, Registration

American Heart Association • Dallas, TX

6d • Onsite

About The Position

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Meetings & Events Manager, Registration in our National Center office located in Dallas, TX The Registration Manager is responsible for planning, executing, and overseeing all registration activities for multiple American Heart Association specialty conferences. This role ensures a seamless and accurate registration experience for attendees, speakers, exhibitors, and stakeholders while maintaining data integrity, financial accuracy, and compliance with AHA policies. The Registration Manager partners closely with internal teams, vendors, and finance to support successful, mission-driven meetings. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X , and at heart.jobs .

Requirements

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
• Experience managing registration for multiple concurrent events or specialty conferences.
• Proficiency with event registration platforms (e.g., Maritz or similar systems).
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, written, and verbal communication skills.

Responsibilities

• Working closely with the National Sr. Meetings & Events Lead, Registration, manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
• Working with the registration vendor and several internal clients, this position provides all set up information including registration fees, ticket fees, all show items, etc. so that Maritz can configure the registration site.
• This position will review, preview, test, and maintain online registration, ensuring accuracy of registration categories, pricing, policies, and data fields.
• Oversee registration vendor customer service for assigned conferenceas and manage all escalations.
• Work with AHA's Customer Call Center to insure they have all the information needed to resepoind to suatomer inquireis.
• Collaborate with conference planning, marketing, and communications teams to support registration timelines, promotions, and attendee communications.
• Coordinate with registration vendor to process payments, refunds, discounts, and revenue reconciliation in accordance with AHA financial policies.
• Develop and deliver registration reports and analytics, including attendance trends, demographics, and post-event metrics.
• Plan and manage onsite registration operations, includeing staffing plans, training, workflows, badge production, and attendee materials.
• Identify opportunities to improve efficiency, scalability, and the overall registration experience across specialty conferences.
• Support continuous improvement by documenting processes, best practices, and lessons learned.

Benefits

• medical, dental, vision, disability, and life insurance
• robust retirement program that includes an employer match and automatic contribution
• employee assistance program
• employee wellness program
• telemedicine, and medical consultation
• Paid Time Off (PTO) at a minimum of 16 days per year
• 12 paid holidays off each year
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level