Meetings and Events Project Technology Manager

Emota•Philadelphia, PA

11d•Hybrid

About The Position

You will operate as a necessary knowledge holder on the technologies used on a large client account and work with the delivery team and the client, consulting on capabilities and driving continuous improvement. You will play an active part in the development and maintenance of the platform templates in the lead up to the planning and delivery of congresses where important technologies are used. The predominant technology is Cvent. The account also utilises App technology and meetings scheduling software.

Requirements

Minimum of 4 years event management delivery of corporate events
Experienced Cvent user
Client liaison skills
Ability and experience to mentor peers regarding platform management
Confident in internal auditing, within role, and making recommendations to management
Calm and approachable manner
Team motivator and professional team member
A focus on accuracy, detail, consistency and dedicated to customer service
Intermediate level Excel (can maintain complex spreadsheets)

Responsibilities

Ensure seamless integration with existing systems and workflows
Design and deliver training sessions for our teams on Cvent / eQuartz tools and features
Create user guides and resources to support ongoing adoption and proficiency
Create and maintain templates working with the delivery team, client, and other relevant parties to evolve the agreed approach; solve problems and completing testing
Create supporting operating procedures, user guides and training information
Roll out of amendments to the delivery team and client team
Identify and implement process efficiencies and technology enhancements for the end-to-end data capture and delivery to client
Maintain data quality of client dashboards (facilitate technology interaction and historical data capture)
Publish centralised congress and ancillary meeting reports
Produce and analyse reports to provide relevant insights for clients and our teams
Support data-driven decision-making through accurate event metrics
Promote event technology solutions to team and wider departments
Align Cvent / eQuartz capabilities with internal process workflow including Cvent budgets
Develop and document best practices for usage across the organisation
Achieve all client and company-driven Service Level Agreements (SLAs) for all events
Ensure delivery of all events following regulatory and client-defined compliance guidelines
Deliver first class customer service following clients’ goals
Support with the management of applications used for virtual events including virtual on-site support
Monitor website builds and data accuracy to ensure high-quality outputs
Conduct regular audits and recommend enhancements for effectiveness
Make recommendations for improvements to website builds
Set-up and administer applications and websites following specifications agreed by client and Project Manager; including centralised congress websites, ancillary meeting websites and congress apps
Maintain applications and websites – incorporating template updates to live events
Prepare and maintain communications relating to live event updates
Prepare and maintain parent congress websites for large events – ensuring we capture ancillary meeting information within sessions
Identify and communicate with respective Project Directors on scope and charges
Post event reporting and data capture
Act as the main contact for clients regarding platform processes and solutions
Collaborate with clients to understand event requirements and translate them into platform functionality
Identify new capabilities within account technology for both current and new processes
Help with preparing and presenting technology elements of event proposals to clients, attending pitches where required
Plan and attend client planning meetings
Apply an understanding of clients’ businesses and products
Communicate with event technology suppliers to understand offerings
Maintain good long-term relationships with suppliers
Research current and new event technology solutions and provide feedback to teams
To work with appropriate support departments to ensure the delivery of client measurables
Attend and contribution at team meetings
Assist new starters by taking on the role of ‘Buddy’
Apply our mission, vision and values
Comply with all company and client procedures
Be an ambassador for the agency
To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach