Meeting Services Support-1

JLL•Cincinnati, OH

4d•Onsite

About The Position

As a Meeting Services Support team member at JLL, you will play a key role in delivering exceptional workplace and meeting experiences for employees, clients, and executive stakeholders. This position is responsible for supporting meeting room operations, special events, and audio-visual services across the site. You will ensure meeting spaces are functional, organized, and fully equipped while providing hands-on technical and customer support for conferences, video calls, and workplace events. The role requires strong attention to detail, professionalism, and the ability to thrive in a fast-paced, service-focused environment.

Requirements

High school diploma or equivalent required; AV or technical training preferred.
Minimum of 2 years of experience supporting meeting rooms, conference services, event setup, or audio-visual operations.
Hands-on experience operating and troubleshooting AV equipment including projectors, flat screens, microphones, speakers, and conferencing systems.
Proficiency with Microsoft Office applications including Outlook, Word, and Excel.
Experience supporting conferencing platforms such as Microsoft Teams and Cisco Webex.
Ability to lift and move up to 50 lbs. and perform frequent physical activity including walking, stair climbing, setup, and breakdown of meeting furniture.
Strong customer service, communication, organizational, and multitasking skills with the ability to work independently and under time constraints.

Nice To Haves

Experience supporting executive-level or VIP meetings and events in a corporate environment.
Familiarity with workplace scheduling or room booking platforms such as MyWorkplace or similar systems.
Basic inventory management and reporting experience using spreadsheets or workplace applications.
Knowledge of preventative maintenance practices for AV equipment and meeting room technology.
Ability to adapt quickly to changing priorities and support multiple meetings or events simultaneously.
Collaborative, team-oriented mindset with a proactive and solution-focused approach.
Passion for creating positive workplace experiences and delivering high-quality service in a fast-paced environment.

Responsibilities

Set up and reconfigure meeting rooms and event spaces including tables, chairs, linens, digital signage, and AV equipment based on event and meeting requirements.
Provide on-site support for meetings, video conferences, and executive events, including assistance with Microsoft Teams, Cisco Webex, and room AV systems.
Troubleshoot and resolve audio-visual equipment issues involving projectors, flat screens, microphones, speakers, amplifiers, and room control systems.
Maintain meeting room and shared AV equipment inventories, including spare equipment, furniture, supplies, and asset records within workplace scheduling applications.
Deliver exceptional customer service by responding promptly to support requests, urgent room needs, and VIP meeting support requirements.
Support workplace and special event logistics including delivery, setup, breakdown, and transportation of tables, chairs, monitors, and meeting supplies throughout the facility.
Follow workplace safety standards and participate in required training, team meetings, and continuous improvement initiatives.