Meeting Manager

American Express Global Business Travel

5d • $55,300 - $102,700 • Hybrid

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Function as primary client liaison and lead for assigned programs. Manage meetings and events through the implementation of strategy, delivery of objectives and execution of logistics, while effectively working with clients. Responsible for coordination of program planning from post contract execution to final billing, while providing unparalleled levels of customer service on all travel programs. Works closely with client contact to understand and meet program objectives/outcomes. The scope of this position is dependent upon assigned account/programs. Scope of work will vary from client-to-client and program-to-program. Perform other duties as assigned by leadership.

Requirements

• 2-5 years meeting planning experience preferred
• Pharma, VIP, C-level type meeting planning preferred
• CMP preferred
• 4 year degree preferred
• Ability to communicate effectively and professionally with all levels of management and clients.
• Neat and professional appearance
• Ability to work accurately and timely – in order to meet deadlines.
• Ability to be flexible and handle change well
• Analytical skills required
• Microsoft Word and Excel experience – Intermediate level
• Experience with meeting industry technology a plus (CVENT and Groupize)
• Advanced oral and written presentation skills required
• Ability to travel by airplane, boat, rail and/or car, 5-15% Travel possible
• Please be aware that you must be in role for 1 Year before applying for an internal position.

Responsibilities

• Manage program timelines, contracts (hotel, DMC, air, third-party), and workflow from turnover to final billing
• Coordinate site inspections, itineraries, and client debriefs
• Maintain accurate records and drive continuous improvement
• Support complex, high-volume, or international programs
• Maintain proactive client and supplier communication
• Lead status meetings from pre-launch through execution
• Manage VIP/C-level projects as needed
• Build relationships and propose process improvements
• Forecast, budget, and audit program billing
• Reconcile supplier payments and monitor FX impact
• Support special projects; stay current on industry trends
• Manage multiple priorities effectively

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform
• leadership courses
• new job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level