Meeting & Events Coordinator

Montage International•Park City, UT

1d•Onsite

About The Position

The Meeting & Events Coordinator will provide support to the Meeting & Events Department by giving strategic administrative support to the Director and Manager. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

High school or equivalent education required
Minimum of 1 year of Banquet service experience, Events service experience, Conference Services or Sales administrative experience
Minimum 2 -3 years of customer service experience in a hotel, events or restaurant environment
Luxury hotel experience strongly preferred
Possess basic math skills and have the ability to accurately handle money and operate a point-of-sale system
Ability to communicate clearly and speak, read, write and understand English eloquently

Nice To Haves

Bachelor’s Degree
Delphi experience
Opera experience
Passkey experience
Previous Reservations or Group Coordinator experience

Responsibilities

Create a welcoming environment for guests and associates.
Receive initial inquiries, provide preliminary conference services information, forward qualified leads to manager for appointments or follow-up.
Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
Assist managers in scheduling appointments, meetings and coordinating rentals and specialty items for events as required.
Conducts client site inspections and potential client entertainment.
Create and assist with all Internal booking reports and BEO distribution.
Produce & distribute as directed contracts, BEO, resumes & related Catering and Conference Services paperwork, menus and correspondence.
Assist in processing all incoming reservations received via rooming lists, mailed or in-house correspondence, Hotel Reservation Form, or facsimiles.
Identify, block and process staff and VIP lists with each group, as directed by the Reservations Manager.
Review rooming lists for accuracy in format and billing and ensure prompt processing.
Consistently meet Department Standards.
Accurately complete all details.
Send confirmation and literature requests to clients and answer all reservations and communications.
Adhere to Department Standards, using the guest’s name when provided or displayed, and an established script.
Be well-informed in order to accurately answer guests’ questions about the resort.
Attend preconvention meetings as required, be prompt and prepared.
Develop good working relations with meeting planners to ensure their requests and needs are being met in a timely manner.
Communicate and work closely with Catering/Conference Services and Sales Managers throughout the group’s program to ensure success.
Maintain open communication channels between the Reservations and Communications team, and Catering/Conference Services team, passing along pertinent information in a timely manner.
Responsible for handling administrative duties as assigned.