Meeting Concierge - Mandalay Bay

MGM Resorts International

5d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. As the Meeting Concierge, you will enhance the guest experience by providing exceptional service and attention to detail, ensuring that all aspects of meetings and events are meticulously organized and executed. This role involves coordinating with stakeholders, inspecting meeting rooms, and supervising the setup to create memorable experiences that guests will cherish long after their stay.

Requirements

• Two (2) years of relevant experience in Hospitality, Convention Services, Event Planning or Front Desk/Reservations
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays. Flexibility is required when the manager has an event or program in-house
• High School Diploma or GED
• Must be 21 years of age or older

Responsibilities

• Schedule meetings with Convention Service Managers, Sales Managers and Catering Managers to ensure all details have been reviewed and implemented for upcoming groups
• Physically inspect all meeting rooms and ensure they are set in accordance to the Meeting Event Order or Banquet Event Order
• Assist in supervising the Banquet setup, A/V, IT and other operating departmental staff pertaining to the clients meeting requirements
• Walk Convention and Meeting rooms pre and post show to ensure space has not been damaged
• Monitor breaks and refresh schedules ensuring all services requested is in a timely manner according to the meeting planners expectations
• Attend all Pre‐Convention meetings and go into detail as to the role they play to the success of the clients event
• Assist the Convention Services Manager for groups in‐house, while the CSM is working on future groups

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED