OST Technician

JLL•Plano, TX

1d•Onsite

About The Position

As a Meeting and Events Support Specialist at JLL, you'll be at the heart of creating seamless, high-impact experiences for our clients and internal teams. This role involves managing the end-to-end execution of 8-12+ daily events during peak periods, ensuring every detail—from room configurations and technology setups to audio-visual support and vendor coordination—runs flawlessly. You'll conduct pre-event checks, coordinate with meeting crews, troubleshoot technology in real-time, and maintain our state-of-the-art conference spaces and equipment. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and in this role, you'll play a vital part in delivering exceptional workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to cutting-edge event technology and collaborative problem-solving. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work closely with cross-functional teams to bring events to life.

Requirements

2+ years of experience in event support, meeting services, or audio-visual operations in a corporate or hospitality environment
Strong technical aptitude with demonstrated ability to troubleshoot audio-visual equipment, video conferencing systems, and meeting room technology
Excellent attention to detail with ability to manage multiple concurrent events and prioritize tasks in a fast-paced environment
Proven communication and interpersonal skills with ability to coordinate effectively with diverse teams, vendors, and stakeholders
Flexibility to work peak event days (Tuesday through Thursday) and adapt to changing schedules based on event demands
Physical ability to perform table setup/breakdown, move equipment, and remain on your feet for extended periods during events
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with Microsoft Teams Panels, video wall systems, and enterprise-level conferencing technology platforms
Familiarity with workplace management systems such as Planon or similar ticketing and space management software
Background in corporate real estate, facility management, or workplace services within a professional office environment
Certification or training in audio-visual technology, event management, or related technical disciplines
Experience supporting high-profile executive events or large-scale corporate meetings requiring heightened attention to detail

Responsibilities

Conduct 30-minute pre-event checks of meeting spaces to verify setup accuracy, ensure technology systems (including video walls) are functioning properly, and confirm rooms are event-ready
Coordinate meeting crew crossovers to demonstrate camera angles, microphone usage, space connectivity, and answer technical questions to ensure successful event execution
Provide on-site audio-visual support for events, ranging from 30-minute tech checks to extended support for multi-presenter or high-profile events requiring continuous assistance
Manage table setup and breakdown for approximately 10-15+ catering events, pop-up activations, and special requests throughout the week
Perform regular meeting space and conference room audits, testing all equipment functionality with primary focus on Horizon Hall, configurable spaces, and rooms with Teams Panels
Plan daily operations and maintain Planon ticketing system by reaching out to crews, clarifying gaps or questions, updating ticket status, and coordinating team assignments
Support dress rehearsals and dry runs for local and cross-campus events, ensuring all technical elements are tested and optimized before go-live
Escort vendors as needed for non-technical supervision requirements and coordinate special event audio requests through the ticketing system
Conduct monthly AED audits and support miscellaneous operational tasks including box moves, space audits, and one-off project requests