Medication Support Navigator (Certified Pharmacy Technician)
About The Position
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group focused on providing comprehensive care for children with special health care needs. They offer 24/7 virtual and in-home medical, behavioral, and social care, collaborating with families, providers, and health plans to improve access to quality care. This role is part of the clinical pharmacy team, aiming to increase safe days at home for children with chronic medical and behavioral health conditions by improving medication-related outcomes and supporting medication access. The Medication Support Navigator works with a Clinical Pharmacist to maintain patient medication records, capture medication histories, resolve medication access barriers with pharmacies and pharmacy benefit managers, and conduct outreach to patient caregivers.
Requirements
- High school diploma or equivalent
- Current accredited pharmacy technician certification (such as PTCB)
- Maintenance of certification expected
- Registration with applicable state board(s) of pharmacy as required by law
- Maintenance of all technician registration for all assigned states expected
- 3+ years' experience as a pharmacy technician
- Proficiency with electronic health record systems
Nice To Haves
- Pediatrics experience preferred
- Ambulatory clinic or specialty pharmacy experience preferred
- Bilingual English/Spanish highly preferred
Responsibilities
- Manage, triage, and assign clinical pharmacy referrals to appropriate clinical pharmacy team members.
- Support internal and external team members in the clinical pharmacy referral process based on patient needs.
- Schedule patient/caregiver appointments for pharmacist-driven clinical programs.
- Prepare charts in advance of Clinical Pharmacist appointments.
- Communicate with pharmacies, insurance companies, and internal team members to resolve medication access barriers with pharmacist support.
- Complete medication histories.
- Monitor incoming medication renewal requests and manage per internal protocols, seeking assistance when outside renewal protocols.
- Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist.
- Demonstrate the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.
- Perform other duties as assigned.
Benefits
- Base hourly range of $24-28/hr
- Annual bonus incentive
- Competitive company benefits package
- Eligibility to participate in an employee equity purchase program
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO
- 10 Company Holidays
- 2 Floating Holidays
- Paid new parent leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
