Medication Support Coordinator

Mass General Brigham•Somerville, MA

4d•Remote

About The Position

Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice. Supports the clinic by assisting with patient medication management. Receives, reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature. When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper. Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues. Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.

Requirements

High School Diploma or Equivalent required
Medical Office/Hospital/Managed Care experience 1-2 years required
Medication Administration/Pharmacy experience 1-2 years required
Experience with electronic medical record system(s) and Outlook preferred
Knowledge of laws and regulations related to clinical practice and patient confidentiality.
Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
Strong written and verbal communication skills.
Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Responsibilities

Supports the clinic by assisting with patient medication management.
Receives, reviews and facilitates requests for medication renewal.
Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.
When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.
Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.