Medication Management Pharmacy Technician Supervisor

Indiana University Health System • Plainfield, NJ

21d • Hybrid

About The Position

The Pharmacy Technician Supervisor for Medical Management leads a team of pharmacy technicians who support prior authorization workflows. The role ensures efficient, compliant, and timely processing of medication authorization requests while promoting operational excellence, team development, and high-quality service for patients, providers, and payers. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m. The position is primarily onsite at the IU Health ISC in Plainfield, Indiana, and becomes hybrid once the team member is fully trained. The work is office-based and supports system-wide prior authorization operations.

Requirements

• Previous supervisory or leadership experience.
• No criminal history related to the ability to work with drugs.
• Strong mathematical calculation skills.
• Pharmacy Technician experience and an active Indiana Pharmacy Technician license, or eligibility for licensure upon hire.
• Knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Full proficiency in typing and using Microsoft Office applications.
• High school diploma or GED.
• Pharmacy Technician National Certification; national certification (CPhT) is required.
• Strong leadership and team-building abilities.
• Excellent organizational and problem-solving skills.
• High attention to detail and commitment to accuracy.
• Effective communication and stakeholder management.
• Ability to work in a fast-paced, high-volume environment.

Nice To Haves

• Associate degree or equivalent experience.
• Experience in medical management, prior authorizations, or specialty pharmacy.
• Familiarity with payer requirements, formularies, and utilization management.
• Experience with EMR systems such as Epic and pharmacy or prior authorization platforms.

Responsibilities

• Supervise, coach, and support pharmacy technicians handling prior authorization requests.
• Monitor daily workflows, productivity, and accuracy to ensure service-level targets are met.
• Provide real-time problem-solving support for escalations and complex cases.
• Assist with staffing plans, scheduling, and workload distribution.
• Oversee accurate and timely submission and follow-up of prior authorizations.
• Oversee documentation, payer communication, and compliance with regulatory requirements.
• Identify and resolve barriers that affect authorization turnaround times.
• Partner with pharmacists and providers to optimize approval outcomes.
• Track and report key performance metrics, including turnaround time, approval rates, productivity, and quality.
• Conduct audits and implement continuous quality improvement initiatives.
• Ensure adherence to IU Health policies, standard operating procedures, and payer guidelines.
• Onboard and train new pharmacy technicians on prior authorization processes and systems.
• Provide ongoing coaching, feedback, and performance evaluations.
• Support professional development and skill-building initiatives.
• Serve as a liaison among pharmacy, providers, payers, and internal stakeholders.
• Communicate process updates, regulatory changes, and system enhancements.
• Partner with leadership to drive workflow improvements and system alignment.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Student loan forgiveness through a government program for qualifying participants who meet the applicable time and qualification requirements.
• Employee Assistance Program, including counseling at no cost.
• Healthy Results team member wellness programs, with participation points contributing to a biweekly financial incentive in the paycheck.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED