Medication History Specialist
About The Position
The Medication History Specialist is responsible for completing area-specific work according to standard processes and procedures, adhering to policies. This role serves as an expert with equipment and technology in a specialized area, problem-solving technical issues as they arise. The specialist ensures documents and records are accurate and completed in a timely fashion, and supports methods of communication and coordination with patients and the care team. They identify quality improvement opportunities based on their specialized skill set to ensure safe, effective, and efficient services and patient care. The role provides input to and supports the implementation of operational changes, advancements, and site and system standardization. The Medication History Specialist participates in site or system specialized work teams, committees, and councils as applicable, and complies with legal, regulatory, and accreditation standards. They keep current with changes in the specialized field and collaborate with department leadership to adopt best practices, maintaining updated knowledge and skills while contributing to the education of others. The specialist contributes positively to the execution of pharmacy department initiatives and accepts assignments of tasks from other pharmacy teammate roles when workload dictates.
Requirements
- High school diploma or GED equivalent
- Typically requires 1-3 years of experience in health care, insurance industry, pharmacy, or medical background
- Excellent oral, written, interpersonal, and customer service skills
- Must be able to speak and be understood by others to communicate effectively
- Critical thinking and problem-solving skills
- Basic math skills
- Strong background in medical terminology preferred
- Organizational skills and analytical ability to prepare reports and reconcile reports correctly
- Ability to evaluate and measure customer needs – set clear standards to ensure needs are met
- Ability to maintain strict confidentiality
- Self-discipline and attention to detail
- Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems
- Must obtain medication history certification 18 months from hire date
- Registration/Licensure with state board of pharmacy per state of employment requirements
- Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)
Nice To Haves
- Associate or bachelor's degree
Responsibilities
- Completes area-specific work as outlined by standard processes, procedures and adherent to policies
- Serves as an expert with equipment and technology in specialized area
- Problem solves technical issues in the specialized area as they arise
- Ensures documents and records are accurate and completed in a timely fashion
- Supports methods of communication and coordination with patients and care team
- Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
- Provides input to and supports implementation of operational changes, advancements, and site and system standardization
- Participates in site or system specialized work teams, committees, and councils, as applicable
- Complies with legal, regulatory, and accreditation standards
- Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
- Maintains updated knowledge and skills and contributes to the education of others
- Contributes positively to execution of pharmacy department initiatives
- Accepts assignments of tasks from other pharmacy teammate roles when workload dictates
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
