Medication Assistance Program Assistant

Texas A&M • Victoria, TX

6d • Hybrid

About The Position

The Program Assistant, under general direction, provides standard program support and coordination of activities for the Medication Assistance Program. This role involves assisting in coordinating program activities, traveling to various program locations to provide on-site support, and serving as the first point of contact for program information. The assistant will conduct personal interviews with residents, aid in completing pharmaceutical applications for assistance programs, and maintain positive working relationships with patients, healthcare providers, and community organizations. Additionally, the role includes administrative duties such as maintaining databases, composing correspondence and reports, and assisting in reviewing program policies and procedures. Patient support involves helping patients review care plans, motivating them to be active in their health, assisting them in overcoming barriers to care, and providing culturally appropriate support in various settings, including patients' homes.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• Ability to communicate clearly and effectively with others.
• Ability to work with sensitive information and maintain confidentiality
• Ability to communicate clearly and effectively to ensure understanding
• Knowledge of word processing, spreadsheet, database, and standard office applications
• Strong written and verbal communication skills.
• Interpersonal, organizational, and customer service skills.

Nice To Haves

• Ability to speak English and Spanish
• Two years of related experience in public health, health outreach, or health education.
• Experience working with healthcare organizations, providers, patients, or community-based organizations.
• Community Health Worker Certification or equivalent.

Responsibilities

• Assists in coordinating program activities and travels to various program locations to provide on-site support.
• Serves as first point of contact for program information and coordinates responses to request for program information as needed.
• Conducts personal interviews with residents and aids in completing pharmaceutical applications for assistance programs and follows up on pending applications.
• Builds and maintains positive working relationships with patients, healthcare provides, and community organizations.
• Confers as needed on a timely basis with Healthy South Texas staff regarding patient care plans.
• Maintains pharmaceutical company and client databases and other program materials, including administrative, fiscal, and client records.
• Composes correspondence, reports, publications, presentations, including editing/proofreading program materials as needed.
• Continuously expands knowledge and understanding of community resources, services, and available programs.
• Assists in reviewing and updating program policies and procedures and makes recommendations for program improvement.
• Performs other duties as assigned.
• Assists patients in reviewing care plans and results in an effective manner.
• Motivates patients to be active and engaged participants in their health.
• Assists patients in overcoming barriers to obtaining needed medical care and social services and utilizing other community resources.
• Provides culturally appropriate support and information for the patient and their families in a series of structured visits and follow-up phone calls in a variety of settings, including the patients’ homes.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level