Medication Adherence Counselor

KO Business Solutions•Chicago, IL

1d•$50,000 - $60,000•Onsite

About The Position

KO Business Solutions is proud to work with a dynamic nonprofit dedicated to improving the quality of life in underserved communities by reducing health disparities through self-empowerment, holistic health education, and direct services. They offer comprehensive HIV care, harm reduction, and outreach programs grounded in equity, compassion, and community empowerment. We are seeking a Medication Adherence Counselor who will be responsible for conducting comprehensive social investigations to identify the social, emotional, and economic needs of people living with and those at risk for HIV and AIDS and initiating appropriate case management strategies. As one means of connecting with clients, the Adherence Counselor will leverage their specialized, culturally competent care-delivery training to deliver life-sustaining nutritional resources to clients facing transportation barriers and conduct brief, identity-safe, trauma-informed face-to-face wellness assessments during each home delivery encounter.

Requirements

Fluency (reading, writing, listening, and speaking) in English and Spanish required
BA/BS in Social Work, Sociology, Psychology, or Counseling required
At least one year of HIV care and management experience required
Certified HIV/AIDS Tester or attainment of the credential within the first six months of employment required
Valid driver’s license required
Compassionate and able to relate to different clients with various needs
Cultural/lifestyle sensitivity to Black, Latino, and LGBT populations required

Nice To Haves

Master’s degree and/or pharmacy experience preferred

Responsibilities

Supports clients in making informed choices on HIV treatment according to individual needs
Assists in the Enhancement of clients’ ability to manage and maintain their treatment
Determines treatment readiness of clients, characterizing potential and actual barriers to adherence
Provides relevant treatment knowledge and educational interventions
Establishes a trusting and caring relationship with clients to achieve a mutual understanding of the treatment goals
Conducts adherence and general counseling sessions with clients, individually and in group settings, to carry out counseling for newly diagnosed clients
Conducts ongoing assessments to track clients’ knowledge of adherence and their understanding of the treatment process and evaluates their readiness to initiate and adhere to their treatment regimen
Conducts a thorough biopsychosocial assessment of potential and actual factors in clients’ lives that could influence drug adherence, including health status, social background, previous/ongoing trauma, substance use, and clients’ perception of illness and treatment
Provides treatment information, covering the nature of combination therapy, its availability, effects, and the importance of adherence
Develops individualized treatment care plan and medication schedule
Discusses planned regimen with clients and obtains their agreement
Reinforces patient’s drug adherence behavior
Works with the client to identify a support system that can be utilized to reinforce adherence
Monitors the drug adherence level of the client and manages adverse/side effects of medication
Reviews client videos for medication adherence to the treatment regimen and medication schedule, and simplifies the regimen where necessary to better match the schedule to life patterns
Prepares and maintains all required client records while maintaining confidentiality
Facilitates internal and external client referrals for other essential supportive services
Assists with enrollment in government benefit and entitlement programs as well as internal record maintenance (i.e., Medicaid, SNAP, etc.)
Distributes and manages client incentives for the agency’s Adherence Program
Collaborates with the agency’s cellular provider to activate, distribute, repair, replace, or terminate client cellular devices and/or services
Transports and securely delivers boxed Food Pantry orders directly to clients' homes or designated locations
Observes and screens for emerging structural vulnerabilities within the home environment (such as housing instability, utility shutoffs, or cognitive barriers) and immediately initiates warm internal handoffs to Case Management or Behavioral Health services to stabilize the client
Documents all home delivery outcomes, observed barriers, and screening updates weekly within secure data systems to maintain data integrity and grant reporting compliance
Facilitates or co-facilitates group-level interventions
Performs other related duties as assigned