Medicare Supplement Underwriter & Applicant Interviewer

Integrity Marketing Group•Clearwater, FL

6d•Onsite

About The Position

In this role, you’ll be on the front lines of the underwriting process, conducting applicant interviews and ensuring accurate, thorough information is gathered to support sound underwriting decisions. Your work directly impacts the experience of Medicare Supplement applicants nationwide. You’ll thrive if you enjoy meaningful conversations, critical thinking, and working in a fast-paced environment where attention to detail truly matters. If you have knowledge of pharmaceuticals or medical terminology, this may be the ideal position for you!

Requirements

High school diploma/GED with 1+ year of experience in medical insurance, pharmacy, clinical coding, or customer service
Excellent verbal/written communication and strong phone handling skills
Detail-oriented problem solver with sound judgment, confidentiality, and ethical standards
Highly organized with the ability to multitask and manage time in a fast-paced environment
Proficient in Microsoft Office and general computer skills
Self-motivated, team-oriented, and able to adapt to changing needs
Flexible to work assigned schedules, rotating coverage, and overtime as needed

Nice To Haves

Medical insurance or pharmacy experience preferred
Prescription drug knowledge required
May have agent license but no active appointments

Responsibilities

Conduct inbound and outbound phone interviews with Medicare Supplement applicants
Verify application information with accuracy and professionalism
Follow structured scripts and use supplemental medical questionnaires when needed
Listen carefully and probe thoughtfully to gather complete, accurate details
Identify and request outstanding underwriting requirements
Enter interview details and documentation into the administrative system
Evaluate applicants against underwriting guidelines established by carrier clients
Collaborate with team members to ensure timely and accurate application processing