Medicare Specialist
About The Position
The Medicare Specialist (Sales) is responsible for engaging prospective and existing members with Medicare sales and plan education, enrollment support, and ongoing customer service. This role serves as a primary point of contact for individuals seeking guidance on Medicare products and coverage options while ensuring a high-quality member experience. The position exists to drive new member enrollment and sales growth, support retention efforts, cross-selling and identifying additional coverage needs, and build trusted relationships through accurate product knowledge and effective communication.
Requirements
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Previous experience in Medicare sales, health insurance, customer service, or inside sales preferred
- Active health insurance license (or ability to obtain and maintain licensure as required)
- Demonstrated ability to meet sales, production, and enrollment goals
- Strong communication, interpersonal, and customer service skills
- Strong verbal communication and interpersonal skills with the ability to build rapport and explain Medicare products clearly
- Consultative sales skills with the ability to guide individuals toward appropriate coverage solutions
- Excellent customer service skills and ability to manage sensitive or confidential information professionally
- Strong attention to detail and organizational skills for accurate documentation and enrollment processing
- Ability to consistently meet sales, production, quality, and performance expectations
Responsibilities
- Consult with and educate prospective and existing members on Medicare products, benefits, and coverage options through inbound and outbound calls
- Assess individual needs, recommend appropriate Medicare plans, and facilitate enrollments while delivering a high-quality customer experience
- Meet established production, retention, and performance goals
- Maintain accurate documentation of member interactions, sales activity, and enrollment activity within company systems
- Identify additional coverage needs and cross-selling opportunities while maintaining a member-focused approach
- Stay informed on Medicare guidelines, carrier products, and organizational procedures to ensure accurate communication and service delivery
Benefits
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401K plan with company match
- Commission Incentive Pay available for personal and department goals achievement
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match + Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
