Medicare Sales Support Associate

HealthFirst•New York, NY

21d•$61,300 - $99,620

About The Position

The Sales Support Associate is responsible for positioning Healthfirst as a socially responsible health partner. S/he will develop and coordinate plans of action that promote company-wide enrollment through promotions, events, sponsorships and collaboration with like-minded partners. The representative will work closely with Medicare Sales Managers and representatives to increase awareness, knowledge of Healthfirst’s products and services, and to also increase Healthfirst’s market-share in the territory. This individual will identify enrollment event opportunities for seniors--individually or in groups--to promote alternative plan options. Through community marketing, s/he will have a direct impact on membership growth and retention. Using innovative and strategic growth plans developed in collaboration with the sales team, the Sales Support Associate will have the ability to join a team dedicated to helping some of the most vulnerable populations in New York. Responsible for coordinating events, presentations and enrollment opportunities, as directed by the Sales Managers, in order to execute, plan, and coordinate resources so that they can ensure a successful event. Live Healthfirst’s mission, our members are our North Star and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it. Sales Support has the primary responsibility of connecting Healthfirst with community-based organizations, community health centers, NYCHA, community providers, faith-based organizations, community boards, and city agencies.

Requirements

Must be able to travel 75% of the time.
Experience in Sales (i.e. retails, product, etc.), Marketing and/or Community Outreach Programs.
Existing Sales or Customer Service-related experience dealing with direct to consumer and/or business to business interactions either over the phone or in-person.
Experience speaking with multi-level audience that can include faith-based leaders, elected officials, c-level executives, healthcare professionals, or hospital administrators, etc.
Experience managing multiple marketing events, including changing deadlines, from beginning to end.
Experience working across socio-cultural and ethnic backgrounds and environments.
Experience with basic Microsoft Excel functions to include sorting, filtering and maintaining spreadsheets.
Experience with creating Microsoft Word documents and merging them with existing Excel spreadsheets to create email blasts, maintain event guest lists and document all tracking forms.
Experience making modifications and updates to existing Power Point presentations.
Must be available to work evenings and weekends (as needed).
Must have vehicle and current Drivers’ License

Nice To Haves

Associates degree from an accredited institution.
Knowledge of CMS rules and regulations.
Experience using AX DYNAMICS, Great Plains and any Imaging Systems.
Fluency in one or more of the following languages: Spanish, Cantonese/Mandarin, Fukienese, African dialects, South Asian dialects.
Excel experience standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results.

Responsibilities

Develop twenty (20) events and/or opportunities per months for the sales representatives which they support.
Establish new relationships and maintain existing ones.
Support the Sales and Marketing team to create educational and sales events within our target market.
Work closely with Sales Managers to develop plans of action and understand the needs of the sales team.
Responsible for meeting and exceeding growth and retention expectations.
Prepare weekly and monthly events calendars, managed care reports, order supplies for events and submit monthly expense reports.
Prepare weekly calendar of appointment and opportunities as required.