Medicare Sales Agent - Hybrid in Roanoke, VA
About The Position
UnitedHealthcare (UHC) is seeking dedicated sales professionals for their team in Roanoke, VA. This is an inbound call role where you will receive a competitive base salary and bonuses based on sales performance. You will consult customers on their insurance needs and match them with the correct coverages, products, and benefits. UHC provides training and support for obtaining the required state insurance licenses, with no license needed prior to starting. New hires must complete UHC Portfolio Agent New Hire training classes and demonstrate proficiency. The role offers a hybrid-remote work model for residents near Roanoke, VA, after successful completion of training and nesting periods, allowing up to 3 business days of remote work per week. The work schedule operates Monday – Friday from 7:00 am to 7:30 pm local time, with a specific shift provided during training and rotational weekend work. This is a full-time position with flexibility required due to business seasonality. The role involves onsite training for 6-10 weeks in a standard day shift. The site location is 3645 THIRLANE RD NW, Roanoke, VA. UHG is committed to helping people live healthier lives and believes everyone deserves the opportunity to live their healthiest life, working to mitigate environmental impact and deliver equitable care.
Requirements
- High School Diploma/GED OR 4+ years of customer service/sales experience
- Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
- Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed
- Must live within a commutable distance to our Roanoke, VA office
Nice To Haves
- Previous sales experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Flexibility to customize approach to meet all types of caller communication styles and personalities
Responsibilities
- Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale
- Follow up with members on questions or to review current or new products and services
- Navigate multiple computer systems to document member information while maintaining active listening and engagement with members
- Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs
- Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
- Meet the goals established for the position in the areas of performance, attendance, and consumer experience
- Meet and maintain requirements for agent licensure, appointments, and annual product certification
Benefits
- Up to $3,000 SIGN ON BONUS FOR EXTERNAL & INTERNAL APPLICANTS
- Guaranteed base pay + monthly sales incentive earning potential
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
