Medicare Part D Specialist

EVERENCE SERVICES, • Goshen, IN

20h

About The Position

Review and assist Everence Medicare Supplement members with Medicare Part D.

Requirements

• Experience or interest in working and communicating with members 65+ years of age
• Strong service orientation
• Accuracy and attention to detail
• Excellent overall verbal and written communication skills
• Experience working purposefully to accommodate a busy schedule
• Ability to keep absolute confidentiality of client information
• Ability to use objective and subjective information to help members make plan choices
• Comfortable using a computer and doing data input

Nice To Haves

• Familiarity with medication names and medical terminology is preferred, but not required
• Basic knowledge of how Medicare works is preferred, but not required
• Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living

Responsibilities

• Develop and maintain a strong understanding of Medicare Part D prescription drug plans and apply this knowledge when evaluating plan options for members.
• Utilize the Medicare Planfinder web tool to assist members in selecting an appropriate Medicare Part D prescription drug plan.
• Schedule and meet with members via phone or Microsoft Teams to discuss recommended prescription drug plans and help them assess a final plan choice selection.
• Contact members to request additional information and follow-up.
• Audit Medicare Part D Data entry forms and documents to ensure accuracy.
• Document member interactions and plan details using the customer relationship management system (CRM) and documents system (OnBase).
• Collaborate with field offices to support member needs and ensure coordinated service.
• Other tasks as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed