Remote Medicare Member Advocate I July 2026

Blue Cross Blue Shield of Massachusetts • Hingham, MA

5d • Remote

About The Position

As a Medicare Member Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission of the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. You will be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages, reinforcing our unwavering commitment to excellent service. Medicare Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to the Medicare population. This is a rapidly evolving, unscripted service center environment. No two members, problems, or resolution journeys are the same. As a Medicare Member Advocate, you’ll be available to our members when they need us most. You’ll be scheduled for 37.5 hours/week. Medicare Member Advocates usually spend the majority of each week taking calls with members, with specific time dedicated to learning and development, and research in support of career growth and development. We offer supportive remote working opportunities.

Requirements

• High school diploma or equivalent required.
• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software.
• Frequent speaking, being on the phone with our Medicare Members, using a headset in a quiet environment, and long periods of sitting and working at a computer.
• Ability to multitask and thrive in a fast-paced, high-pressure environment.
• Analytical and critical thinkers – able to anticipate and address future needs.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Emotionally intelligent and able to empathize and understand our members’ needs and respond with compassion and guidance.
• Effective communicators and able to translate complicated concepts into simple terms.
• Curious, committed to learning and gathering information.
• Empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.
• Committed to answering members’ questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible.

Nice To Haves

• Experience in rapidly evolving, unscripted service-first environments highly preferred.

Responsibilities

• Take calls with members, providing answers and explaining medical and dental packages.
• Guide members to the answers they need.
• Reinforce commitment to excellent service.
• Engage in learning and development activities.
• Conduct research in support of career growth and development.
• Establish an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job.
• Adhere to BCBSMA’s Remote Worker Guidelines, including video participation in trainings and meetings.

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others!
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking and events.
• Access to internal career growth opportunities.
• Employee Resource Groups.
• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED