Medicare Customer Service Representative

TEKsystems•Madison, WI

13d•$21 - $21•Remote

About The Position

We are seeking experienced Customer Service Representatives to support a leading health insurance organization during the busy Open Enrollment season. In this role, you will assist Medicare members by answering benefit-related questions, providing guidance, and delivering exceptional customer service over the phone. This is a fully remote opportunity for candidates who have strong call center experience, excellent communication skills, and a passion for helping others.

Requirements

Minimum 2 years of call center experience.
High School Diploma or GED.
Strong communication and customer service skills.
Ability to remain patient and empathetic while assisting an elderly population.
Comfortable working in a fast-paced, metrics-driven environment.
Proficient computer and multitasking skills.

Nice To Haves

Experience in customer service or health insurance

Responsibilities

Handle inbound calls from Medicare members regarding their health insurance benefits and coverage.
Provide accurate information and answer questions related to Medicare plans and services.
Assist members in understanding their benefits and available resources.
Deliver empathetic, patient, and professional customer service.
Document customer interactions accurately and thoroughly.
Navigate multiple systems while maintaining call quality and productivity standards.
Resolve member concerns and escalate issues when appropriate.