Medicare Customer Service Representative (Maricopa County, AZ)

CVS Health • Work At Home-Arizona, AZ

4d • $19 - $35 • Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

• Must reside in Maricopa County, AZ.
• 1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills.
• 1+ year of experience with Medicaid and/or Medicare.
• Demonstrated proficiency in basic computer software, primarily Microsoft Office.

Nice To Haves

• Bilingual (English/Spanish).
• Previous experience working with Quick Base.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Self-starter, with an ability to succeed in an independent environment.

Responsibilities

• Making outbound calls to prospective members, specifically offering our Medicare plan.
• Making outbound calls for retention efforts.
• Providing support to sales representatives as needed.
• Responding to incoming customer service inquiries as needed.
• Being available to work alternate hours (such as overtime or weekends) as needed, depending on business needs.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED