Medical Virtual Assistant
MedSpecialized
•Onsite
About The Position
As a Medical Virtual Assistant, you will serve as a key operational support in managing patient coordination, provider scheduling, and backend healthcare processes. This role requires a high level of accuracy, accountability, and adherence to strict service level agreements (SLAs) to ensure seamless daily operations.
Requirements
- At least 2 years of experience as a Medical Virtual Assistant, Healthcare BPO Associate, or in a similar role
- Strong knowledge of medical terminology, EHR systems, and healthcare compliance protocols
- Excellent written and verbal English communication skills
- Strong time management and multitasking abilities in a fast-paced environment
- Highly detail-oriented with strong organizational skills
- Ability to work in a structured, KPI-driven environment
- Experience handling high-volume healthcare accounts
- Familiarity with performance metrics and SLA-driven operations
- Previous experience in a lead or senior-level support role
Responsibilities
- Manage complex scheduling and coordinate patient care workflows
- Handle patient intake communications professionally and efficiently
- Maintain and update Electronic Health Records (EHR) with a high level of accuracy
- Ensure all documentation is complete, compliant, and prepared ahead of appointments
- Execute daily administrative workflows in alignment with defined SLAs
- Support data entry, billing coordination, and administrative ticketing processes
- Complete end-of-day reports and communication logs
- Identify and escalate workflow bottlenecks to the appropriate teams
- Assist with insurance verification and prior authorizations
- Ensure all processes adhere to healthcare compliance standards (e.g., HIPAA or equivalent)
Benefits
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Relocation allowance for new hires (from outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
