Medical Virtual Assistant - Onsite

Snapscale

1d • Onsite

About The Position

Snapscale is seeking a skilled Medical Virtual Assistant to support US-based healthcare providers. If you have excellent communication skills, strong attention to detail, and a passion for delivering exceptional patient support, we'd love to hear from you! Join our growing team and make a meaningful impact by helping healthcare practices provide outstanding patient care from behind the scenes.

Requirements

• Experience working with US-based clinics and/or health insurance companies
• Experience in EMR, EHR, insurance verification, patient confirmation, and inbound calling
• Experience in processing refills, auditing labs, and following up on lab results
• Soft skills such as empathy are essential, as you may be talking to people who have medical issues
• Proficient in both written and verbal English
• Organized and detail-oriented
• Willing to work onsite

Nice To Haves

• Experience in medical billing and coding is a plus!

Responsibilities

• Verify patient benefits and insurance coverage
• Reactivate past patients and maintain engagement
• Answer inbound calls and assist with inquiries
• Follow up on appointment confirmations and reminders
• Make outbound calls to leads and potential patients
• Schedule and reschedule patient appointments efficiently
• Processing refills and following clinic policies
• Manage electronic medical records (EMR)
• Auditing labs & following up on missing results
• Monitor and oversee the clinic's virtual kiosks

Benefits

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th-month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed